✅️ Terms and Conditions
Thank you for choosing Aditya Broadband. These Terms and Conditions govern your use of our services, including communication through Google RCS Business Messaging (RBM), chatbot interactions, Toll-Free & IVR communications, and other customer engagement solutions provided by Aditya Broadband. By continuing to use our services, you agree to the terms outlined below.
1. Use of Messaging and Communication Services
Aditya Broadband uses RCS (Rich Communication Services), Toll-Free numbers, IVR systems, and other business communication tools to provide interactive, timely, and secure communication. This may include messages or calls related to:
Service and account updates
Installation or appointment reminders
✅️ Offers, plans, and promotional communications
✅️ Customer support and service notifications
You will receive these communications only if: – You have provided your mobile number or contact details to Aditya Broadband – You have given consent to receive business communications – You have not opted out of such communications
You may opt out at any time by replying STOP to our messages or by contacting Aditya Broadband customer support directly.
2. Data Collection and Privacy
Aditya Broadband respects your privacy and is committed to protecting your personal information. When you use our broadband services, messaging platforms, IVR systems, or chatbot services, we may collect certain information to serve you better.
Information We Collect:
Name
Mobile number
✅️ Service address or location (only when required or voluntarily shared)
✅️ Interaction history (messages, IVR selections, service requests)
✅️ Device or network-related information (only for technical or service support)
We do not collect sensitive personal data such as Aadhaar numbers, passwords, OTPs, or financial details through our messaging or IVR systems.
Purpose of Collection:
✅️ To respond to service requests or customer queries
✅️ To send important service updates, alerts, and offers
✅️ To improve customer experience and service quality
✅️ To ensure reliable delivery of messages and calls
Data Protection:
✅️ Customer data is stored securely on protected systems
✅️ Industry-standard security and encryption measures are used
✅️ Access to data is restricted to authorized Aditya Broadband personnel only
Aditya Broadband does not sell, rent, or trade your personal information. Data may be shared only: – When required by law or regulatory authorities (such as TRAI or DLT) – With authorized technology partners strictly for service delivery, under confidentiality obligations
Your Rights:
✅️ Request access, correction, or deletion of your personal data
✅️ Withdraw consent or opt out of communications
✅️ Raise privacy-related concerns with our support team
For additional details, please refer to our Privacy Policy.
3. Message and Call Content Standards
All communications from Aditya Broadband will be: – Relevant to your service, inquiry, or consented interest – Clear, professional, and non-deceptive – Free from spam, misleading, or offensive content – Compliant with Google RBM guidelines and Indian telecom regulations
4. Availability of Services
While Aditya Broadband strives to ensure reliable delivery of messages and calls, uninterrupted service cannot be guaranteed due to factors beyond our control, including:
✅️ Telecom or internet network issues
✅️ Device or software limitations
✅️ Delays caused by telecom operators or third-party platforms
Aditya Broadband shall not be held liable for delays or failures resulting from such external factors.
5. User Responsibilities
By using Aditya Broadband services, you agree to: – Provide accurate and up-to-date contact information – Use our messaging, IVR, and chatbot services responsibly – Avoid misuse, impersonation, or fraudulent activity – Notify us of any suspicious communications claiming to be from Aditya Broadband
6. Changes to Terms and Conditions
Aditya Broadband reserves the right to modify these Terms and Conditions at any time to reflect regulatory changes, service updates, or operational requirements. We encourage users to review this document periodically.
Continued use of our services following any updates constitutes acceptance of the revised Terms and Conditions.
7. Contact Information
For questions regarding these Terms, privacy concerns, or to opt out of communications, please contact:
Aditya Broadband
📞 Customer Support: (+91) 9732 623 080
📧 Email: admin@adityabroadband.in
🌐 Website: https://www.adityabroadband.in/services/
This document is designed to align with Google RCS Bot onboarding requirements and Indian telecom regulations, ensuring transparency, compliance, and customer trust for Aditya Broadband.