Aditya Broadband respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how Aditya Broadband collects, uses, shares, and safeguards your data when you interact with our website, customer support systems, chatbot, and Google RCS Business Messaging (RBM) services.
By using Aditya Broadband services, you consent to the practices described in this Privacy Policy.
Communication:
We may use your information to respond to inquiries, provide customer support, send important service-related information, and share promotional communications (only with your consent) through channels including SMS, Email, WhatsApp, RCS, IVR, and Voice calls.
1. Information We Collect
When you use our website or interact with our communication platforms, we may collect:
– Personal Information: Name, mobile number, email address (if provided).
– Interaction Data: Chat history, message replies, IVR selections, and preferences.
– Location Information: Only when voluntarily shared for service or installation purposes.
– Device & Network Information: Basic technical data for message delivery, diagnostics, and troubleshooting.
Aditya Broadband does not collect sensitive personal data such as Aadhaar numbers, PAN details, passwords, OTPs, or financial information.
2. How We Use Your Information
Your information is used strictly for legitimate business purposes:
– Providing service updates, reminders, and customer support
– Sending offers and promotions (with explicit consent)
– Personalizing communication and support experiences
– Complying with telecom, TRAI, DLT, and Google RCS regulations
– Improving service quality, reliability, and security
3. Data Security Measures
Aditya Broadband implements strong security practices:
– Secure storage on protected servers
– Industry-standard encryption methods
– Restricted access to authorized personnel only
– Regular security audits and monitoring
4. Sharing of Information
We do not sell, rent, or trade your personal data. Information may be shared only with:
– Telecom operators and technology partners for service delivery
– Regulatory or legal authorities when required by law
– Law enforcement agencies under applicable legal obligations
All partners are contractually bound to maintain confidentiality and data protection standards.
5. Consent and Opt-Out
– Providing your contact details constitutes consent to receive communications.
– You may opt out at any time by replying STOP or contacting customer support.
– Opting out will stop communications unless you re-consent.
6. Your Rights
You have the right to:
– Access and correct your personal information
– Request deletion of data (subject to legal requirements)
– Withdraw consent for communications
Requests can be made using the contact details below.
7. Cookies and Website Tracking
Our website may use cookies to enhance user experience. Cookies do not collect personal data unless voluntarily provided. You may disable cookies through your browser settings.
8. Children’s Privacy
Aditya Broadband services are intended for users aged 18 and above. We do not knowingly collect data from children.
9. Policy Updates
This Privacy Policy may be updated periodically to reflect regulatory or operational changes. Updated versions will be published accordingly.
10. Contact Information
Aditya Broadband
Customer Support: (+91) 9732 623 080
Email: admin@adityabroadband.in
Website: https://www.adityabroadband.in/services/
This Privacy Policy is designed to comply with Google RCS Business Messaging onboarding requirements and applicable Indian telecom regulations.